EXCHANGE AND RETURN POLICY: Siegel's Clothing Superstore strives to insure that our customers receive only the highest quality service and merchandise. However, we realize you may occasionally need to return or exchange an item. To insure credit for your returns or exchanges, please do the following:
Telephone Siegel's Clothing Superstore at (415) 824-7729 for a RETURN MERCHANDISE AUTHORIZATION (R.M.A.) NUMBER. R.M.A. numbers are only given by telephone. Your return must be received by Siegel's Clothing Superstore within 10 days from the date the R.M.A. number is issued.
2. To insure that an exchange can be made or that a credit can be issued, all items must be returned in ORIGINAL condition,as determined by Siegel's Clothing Superstore. All manufacturer's tags, brand attachments, price tags, as well as all product materials and information, etc. must be in ORGINAL, unaltered condition. Do not tape or deface manufacturer's original cartons (see #3). Returns received in other than ORGINAL condition will be assessed a minimum of a 15% restocking fee (Any Return or Exchange can be assessed a minimum of a 15% restocking fee, at the discretion of Siegel's Clothing Superstore). SHIPPING AND HANDLING FEES ARE NOT REFUNDABLE.
3. Pack all items to be returned in a sturdy shipping carton (you may use the original shipping carton, if you wish, only if it is not damaged and in ORIGINAL like sturdy condition). Print the RMA number on all 6 sides of the shipping carton. Note: Cartons without an RMA number will not be accepted and refused at our warehouse. Ship returned items back by the most convenient means. We strongly suggest that you ship using an insurable method. Please enclose a copy (you keep the original) of your sales receipts along with a note explaining exactly your concerns.
4. You must ship your returns to this address only:
Attn: RMA Department
2366 Mission Street
San Francisco, California 94110
5. Credit for returns are normally processed within 20 business days from the date we receive the merchandise. Credit will be applied to the credit card used when the original order was placed. In the event your order was paid by check, money order, or by bank wire transfer, a refund check will be mailed to you at the address to which we shipped the order.
6. Siegel's Clothing Superstore is not responsible for merchandise damaged by customer misuse or disregard, or by failure to follow washing and/or cleaning instructions.
7. "Siegel's Continuing Guarantee" applies to all merchandise purchased from Siegel's Clothing Superstore and it's Internet Web Sites. Since all Made-to-Order clothing is covered by this "unbelievable" guarantee, Made-to-Order clothing is not refundable.